SERVICE DESCRIPTION - PLEASE READ IN FULL!
CoppellTVRepair offers a REPAIR SERVICE for your 42'' Z-sustain board as shown on the picture. REPAIR SERVICE means that you have to send in your malfunctioning board for us to repair and return back to you. Sale of a serviced board or a trade-in service may also be available, depending on current availability.
The repair service offerred addresses a common electical failure in those boards occurring after active work for certain amount of hours (technically, it's after going so many times through a hot/cold cycle).
We replace the commonly failing components with new ones and test the board to make sure it is functional before we ship it back.
Typical processing time for the repair is within two business days; if we have any probems that require more time (be it overload or technical problems) we will contact you with an update and request for more time.
We have a fairly high success ratio, but we still do not guarantee success; if we can't get the board to work, though, you will not need to pay.
Presently we do not charge in advance for repair services.
Instead, once the board(s) are received, tested, found to be defective, serviced and tested again to success we send a payment request to the customer.
If something along the process - such as unexpected difficulty or finding a board to be functional - arises we contact the customer via email and/or phone and disscuss options.
Minimal charge / diagnostic fee
If a board arrives and is determined to be functional we charge up to $25 for diagnostic fee.
For explanation of why do we do that please read this article.
We ask that the board arrives here in good physical condition and without traces of tampering. If someone (other than us, that is) has already attempted to service the board then please contact us with a description/pictures and do not directly place an order. We reserve the right to refuse service to boards that have signs of repair attempts.
If you have any questions do not hesitate to ask.