SERVICE DESCRIPTION - PLEASE READ IN FULL!
Coppell TV Repair LLC offers you a REPAIR SERVICE for the pair of Z sustain and Y sustain boards used in a number of 50'' plasma TVs (see below for a list).
REPAIR SERVICE means you have to send us your boards that we will service, test and return back to you.
Usual processing time is two business days; if we have any probems that require more time (be it overload or technical problems) we will contact you with an update and request for more time.
This service includes replacement of all four power modules (called IPMs) under the rectangular heat sinks; there are two on each board.
Note that even though chances are good that not all four modules will be defective - they rarely go bad all at the same time - we will still replace all four.
They literally wear out over time and even though they don't go bad at the same time, whichever one did not burn is pretty close to burning as well. Think of them as car tires which are so worn you can see the treads until eventually one bursts. Well you know the others aren't too far from doing the same.
TV models that use those boards:
Typical processing time for the repair is within two business days; if we have any probems that require more time (be it overload or technical problems) we will contact you with an update and request for more time.
We have a fairly high success ratio, but we still do not guarantee success; if we can't get the board to work, though, you will not need to pay.
Presently we do not charge in advance for repair services.
Instead, once the board(s) are received, tested, found to be defective, serviced and tested again to success we send a payment request to the customer.
If something along the process - such as unexpected difficulty or finding a board to be functional - arises we contact the customer via email and/or phone and disscuss options.
Minimal charge / diagnostic fee
If a board arrives and is determined to be functional we charge up to $25 for diagnostic fee.
For explanation of why do we do that please read this article.
We ask that the board arrives here in good physical condition and without traces of tampering. If someone (other than us, that is) has already attempted to service the board then please contact us with a description/pictures and do not directly place an order. We reserve the right to refuse service to boards that have signs of repair attempts.
If you have any questions do not hesitate to ask.